YET Booking Terms and Conditions
Thank you for booking and/or travelling on a tour with YET Inc. (“YET”). These Terms and Conditions apply to any travel products and/or services you have booked with or purchased from YET, and govern the contractual relationship between you and YET with respect to any such travel products and/or services (hereinafter, the “Products”). Please read these Terms carefully as by booking any Product with YET, or by travelling on a YET tour or Product you acknowledge that you: i) have read and understand these Terms, and ii) indicate your express acceptance of and agree to be bound by these Terms. If you have confirmed a booking on any Products with more than one client named and booked on such booking, you shall be deemed to have accepted these Terms and Conditions (the “Terms”) on behalf of all clients named in the booking (including minors and those under a disability) and travelling on or otherwise participating in any Products (hereinafter “you”, the “Client(s)”), and by such travel or participation all passengers indicate their assent to these Terms. The client who confirmed the booking is deemed to be the designated contact person for all other clients named in such booking. These Terms constitute the entire agreement between the Client and YET with respect to the subject matter thereof and supersedes all prior agreements, representations and understandings of the parties, written or oral.
1. THE BOOKING CONTRACT
A booking is confirmed and these Terms shall apply when YET, or an authorized agent acting on YET’ behalf, have received the applicable deposit from the Client and the Client has received written confirmation from YET of such booking. The Client confirming the booking must be no less than 18 years of age and agrees to provide full, complete and accurate information as requested by YET to confirm such booking. Any Client confirming a booking on any Products with more than one Client named and booked on such booking represents and warrants to YET that:
i) they have all requisite consents and authority to make such booking on behalf of all other Clients named on the booking, and have communicated all necessary information to the other Clients in order for them to give free and fully informed authorization to do so;
ii) the information that they are providing regarding all clients is complete and accurate, and they have obtained all necessary consents and permissions to share such information with YET for the purposes of completing the booking; and
iii) they will inform all other named Clients on the relevant booking of the applicability of these Terms to the booking and the Clients’ relationship with YET.
At any time before a booking is confirmed, YET reserves the right to increase or decrease brochure prices of any Products. YET or their agents reserve the right to decline any booking, in their sole discretion.
2. MEDICAL CONDITIONS AND SPECIAL REQUIREMENTS
All Clients should consult their physician regarding their fitness for travel. YET encourages all Clients to seek their physician’s advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns regarding the entirety of the Client’s travel with YET. YET does not provide medical advice. Clients must notify YET in writing prior to the due date of their final payment for their booking of any medical conditions, pregnancy, disability or any other mental and or physical condition which may impact the Client’s fitness to travel, and/or any continuing medical condition. Full disclosure of such information is a condition of traveling on any Product or in any capacity with YET. Certain Products may not be suitable for all people due to restrictions posed by limitations in mobility, physical or cognitive disability, pregnancy or various other physical or mental conditions. It is the Client’s responsibility to assess the risks and requirements of each Product in light of such Client’s limitations, physical and mental fitness and condition, and any medical requirements or issues of such Client. YET may refuse to carry pregnant women over 24 weeks or Clients with certain conditions, if suitable accommodation or alternate Products or services cannot be arranged. Certain Tours, as offered by YET, by its nature involves visiting remote or less developed regions, where medical facilities may not meet the standards of those found in a Client’s home country. YET will endeavour to accommodate the special requests of Clients, such as dietary and accommodation requests, but such requests do not form part of these Terms or the contract between Client and YET and YET is not liable for any failure to accommodate or fulfill such requests.
Traveling with Children: Clients aged 18 at date of first travel are deemed to be adults. On all Products and/or YET trips an adult Client over the age of 18 must accompany every 2 Minor Clients (defined as Clients under the age of 18). The ratio of adult Clients to Minor Clients traveling together must be one adult Client to every two Minor Clients. Unless otherwise indicated in the tour description, or otherwise by YET. All Minor Client bookings are subject to review and approval by YET. YET reserves the right to restrict the number of Minor Clients on any given Product where it deems necessary. If the adult accompanying a Minor Client is not the Minor Client’s custodial parent or legal guardian, then a "Parental Consent Guardianship Form" must be signed (along with other documents provided as requested by YET) by the Minor Client’s parent or legal guardian and must be received by YET along with or prior to the final payment made in respect of the Minor Client’s booking.
Family Tour Requirements: In order to book any Products designated on YET website, in relevant brochures, or otherwise indicated by YET to be a “Family Tour”, Clients must be travelling as part of a “Family Unit”. For the purposes of this section, a “Family Unit” shall consist of a group of two or more Clients, travelling and booking together, where at least one such Client is a child in the care of at least one of the accompanying adults. One child may accompany one or more adults for the purposes of being considered a “Family Unit”. If the consent of a parent or any other person is required by applicable law, judgment, or decree for such child to travel, the accompanying adult Client is responsible for securing all such proper consent and ensuring that they and the Minor Client meet all legal requirements to travel on the applicable Family Trip and to enter into and depart from applicable countries and regions. YET will not be responsible for any fees, damages, or losses incurred as a result of any failure on the part of a Client to secure such necessary consents, permits, and approvals. YET reserves the right to cancel the booking of any Clients travelling or purporting to travel on a Family Tour who, in its sole discretion, do not properly constitute a Family Unit in accordance with this section or otherwise do not meet YET’ requirements of participation in a Family Tour. Each Adult on a booking with any minor is joint and severally responsible for the behavior and wellbeing of all minor(s) on such booking, and expressly accepts these Terms on their behalf, including all assumptions of risk and limitations of liability contained herein. Each Adult on a booking with any minor assumes all responsibility for supervising and monitoring such minor(s). YET does not provide care services for minor(s) and YET and its representatives expressly disclaim any responsibility for chaperoning or controlling any minor Client(s).
YET Products are available for purchase using seven global currencies: Great British Pound (GBP£), Euro (EUR€) or United States Dollar (USD$). The currency applied to the Client’s booking will be determined by YET, in consideration of the booking location of the Client. The Client will be advised of the applicable currency prior to making any payment to YET.
(a) Day Trips and Shore Excursions: At time of booking any Product no deposit required.
(b) Tour Package: For any Clients traveling on Tour Package half of the price per Client per Product payable to Your Egypt Tours through a bank wire transfer. You will receive additional information on how to do this. The deposit helps us plan your trip and make the necessary reservations.
5. FINAL PAYMENT SCHEDULE/ACCEPTANCE OF BOOKING/CLIENT DETAILS
(a) Day Trips and Shore Excursions: Final Payment: Clients should refer to the confirmation invoice sent by YET and/or its authorized agent and/or their applicable confirmation email for details regarding final payment for any DayTrips booked. Payment of the full amount due for any Day Trip is due on the day of the tour. You pay the full amount to your tour guide. You can pay in cash (US dollars, Euros, or Egyptian Pounds) or by credit card (Visa or MasterCard). Please note that there will be a 3% charge for using a credit card.
(b) : Tours and Tailor Made Tours: Clients should refer to the confirmation invoice sent by YET and/or its authorized agent and/or their applicable confirmation email for details regarding final payment for any Products booked. The final payment is made once you arrive in Egypt. You can pay in cash (US dollars, Euros, or Egyptian Pounds) or by credit card (Visa or MasterCard). Please note that there will be a 3% charge for using a credit card
(c) Client Details: As a condition to valid confirmation of any booking with YET (including all Day Trips and Tour Packages) the Client must provide all necessary information as requested by YET along with their final payment. If the Client fails to provide such information before the departure of the purchased Product, an Administrative Fee will be charged to the Client, and YET reserves the right to treat such booking as cancelled and levy any cancellation fees deemed reasonable by YET, in its sole discretion. The information required from each Client will vary tour by Product purchased, and the requirements will be communicated to the Clients, or to YET’ authorized agent, during the booking process.
(d) Credit Card Charges: YET is not responsible for any charges levied or charged by third parties and/or financial institutions and payable by the Client as a result of credit card or other payment transactions in connection with the purchase of Products and will not refund or return any fees charged by such third parties in connection with payments made by Clients to YET.
Financial Security & Consumer Protection:
YET’ help passengers to get the most from their travel and assist them if and when things do not go according to plan. This arrangement means your money will be refunded, if already abroad in the unlikely event of our being unable to provide your holiday due to YET’ insolvency or company failure. Certain YET’ services, e.g. accommodation only, flight only or holidays sold , may not be protected under this term. Clients should check with YET to see if this protection applies to their booking.
6. CANCELLATION BY THE CLIENT
Any cancellation of a booking and/or a Product by a Client must be delivered to YET in writing and be acknowledged by YET in writing. The applicable cancellation fees shall be determined with reference to the date on which the request to cancel is received by YET or its Agents and are expressed hereinafter as a percentage of the total price paid for the cancelled Product
(a) Cancellation for Tour Packages and Tailor Made Tours:
i) Individual Travelers
30 - 20 days before arrival date 5% cancellation fee
19 - 15 days before arrival date 25% cancellation fee
14 - 10 days before arrival date 50% cancellation fee
10 -2 days before arrival date 75% cancellation fee
ii) Groups (8 people or more)
30 - 20 days before arrival date 5% cancellation fee
19 - 15 days before arrival date 25% cancellation fee
14 - 10 days before arrival date 50% cancellation fee
10 -2 days before arrival date 75% cancellation fee
(b) Cancellation for Day Trips, Shore Excursions and Airport Transfers:
Since we do not require a deposit for day tours, clients can cancel at any time. However, out of courtesy, we would like to be notified at least 48 hours (2 days) in advance so we don’t send our crew on the day of the scheduled tours.
7. CANCELLATION OF A TOUR BY YET
YET will not cancel a booking on any Tour Product once confirmed, in accordance with these Terms, except for reasons of ‘Force Majeure’, which shall be defined as unusual or unforeseen circumstances outside of the reasonable control of YET . When a tour is cancelled by YET before the agreed date of departure for reasons not arising from the fault or negligence of or within the reasonable control of the Client, the Client shall have the choice of:
(i) accepting from YET a substitute tour Product of equivalent or superior value, where such substitute is reasonably available; or
(ii) accepting from YET a substitute tour of lower value if no tour of equivalent or superior value is reasonably available, and to recover from YET the difference in price between the price of the tour originally purchased and that of the substitute tour; or
(iii) accept from YET a full refund of all monies paid for the cancelled tour Product(s).
YET is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the cancelled booking such as visas, vaccinations, non-refundable flights, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. YET reserves the right to issue a full refund in lieu of the choices above, in its sole discretion. Where after departure a significant element of the Product(s) as described cannot be provided, YET will make suitable alternative arrangements for the continuation of the trip Product(s). If it is not possible to provide a suitable alternative or the Client reasonably rejects any suitable alternatives, YET will provide the Client a refund of unused Products or Product portions.
8. UNUSED SERVICES
Neither YET nor its authorized agents shall offer or pay any discounts or refunds for missed or unused services which were missed or unused by the Client due to no fault of YET, its agents, or representatives, which shall include any termination of the Client’s participation in the tour Product due to the Client’s own fault, negligence or breach of these Terms.
9. PRICES, SURCHARGES AND TAXES
Due to the nature and the prices of the resources on which it depends, the published price of any Product is subject to change at any time, before or after booking confirmation, up to 30 days before the departure of such Product. After a Confirmation Invoice has been issued by YET to the Client, YET reserves the right to impose surcharges on any Product(s), but only for reasons arising from increases in transportation costs, fuel costs, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, currency and exchange fluctuations which impacts the price of the applicable Product(s), but only where the increase in question is greater than 2% of the original price paid for the Product (excluding add-ons, insurance, and taxes). YET shall provide notice to the affected Client as soon as reasonably possible upon learning of the necessity to impose a surcharge in accordance with this section.
Where the increase in price is greater than 7% of the price of the applicable Product, upon receiving notification from YET the affected Client(s) may elect to either:
(i) cancel the applicable Product booking without incurring any penalty; or
(ii) accept the change of price.
The Client must notify YET of their election within 14 days of receipt of notice of the increase, or they shall have been deemed to have accepted the price change and have accepted liability for payment of the increase.
Tours are priced and advertised exclusive of applicable sales taxes and such taxes will be advised to Client by at time of booking and itemized on subsequent invoicing.
The prices of Products advertised in YET’ brochures and on the YET website are based on costs in effect at time of printing the brochure or posting to the website. YET reserves the right to alter prices of any Product at any time prior to receipt of payment in full for such Product. All dates, itineraries and prices are indicative only and the price quoted at the time of Booking shall be the applicable price, subject to the surcharges that may be levied in accordance with Section 9, above. Changes, revisions, or other amendments may be made to the particulars contained in any YET brochure or on the YET website before a contract is concluded, and such changes, revisions or amendments shall be incorporated herein as of the date of such amendment.
The Client acknowledges by booking a Product and/or agreeing to travel with YET that the nature of this type of travel requires considerable flexibility and acknowledges that they will permit reasonable alterations to the Product and/or itinerary by YET. The Client acknowledges their understanding that the route, schedules, itineraries, amenities and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the Product will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of YET.
(a) Changes made by YET: While YET will endeavor to operate all Products as advertised, reasonable changes in the itinerary of any Product may be made where deemed necessary or advisable for operational reasons by YET, in its’ sole discretion. If YET makes a Material Change (defined as a change affecting at least one in three full tour days of the itinerary, or which materially affects the character of the Product in its entirety) to any Product, YET will inform the Client(s) booked on such Product of any Material Change as soon as reasonably possible, provided that there is sufficient time before departure to properly notify all affected Clients. If a Material Change is made more than 14 days prior to departure, the affected Client may elect to:
i) accept the Material Change and proceed with the amended Cruise Product;
ii) book another Product of equivalent or greater value, if available (Client shall be responsible for paying any difference in price between the amended Product and the Product booked in its place);
iii) book another Product of a lower value, if available, with a refund payable to the Client of the difference in price; or
iv) cancel and receive a full refund of all monies paid in respect of the land-only portion of the applicable Product (and for clarity, this shall not extend to additional Products booked by the same Client which are not subject to any Material Change).
The affected Client must notify YET of their decision in writing or via their travel agent within 7 days of receiving the notification of alteration, or they shall have been deemed to accept the Material Change and deemed to have agreed to the amended Product itinerary.
If any Material Change arises from reasons of Force Majeure, as hereinafter defined, the Client shall be entitled to recover only the costs of the Product recoverable by YET.
Once a Product tour has departed, changes to such Product’s itinerary may be necessary or advisable as a result of unforeseen circumstances or other reasons related to effective Product operation, health, safety, Client enjoyment, or Client comfort. YET will make suitable alternative arrangements, at no extra cost to the Client, for the continuation of the Product tour and will, where appropriate, compensate the Client for the difference between the services to be supplied under the contract and those supplied. If YET is unable to make arrangements as described above for reasons other than the refusal of the Client to accept such arrangements, YET will, where appropriate, provide the Client with equivalent transport back to the Client’s place of departure or to another place to which the Client and YET have mutually agreed. Any such changes are at the discretion of the YET Tour Leader and any indirect costs incurred as a result will be the responsibility of the Client. The Client acknowledges that they must have reasonable financial resources to cover incidental expenses on every Product on which they travel, whether or not they arise from a change in the itinerary or from the travel itself, and that YET shall not be liable for any Client’s failure to prepare adequately for their travel and unforeseen circumstances which may arise during such travel.
YET will not be liable for any indirect and or consequential losses associated with any changes to a Product’s itinerary.
(b) Changes made by the Client: Client may contact YET directly by telephone, or their booking agent, to correct any errors in Client’s personal information recorded on their booking. Client is responsible for ensuring that information provided to YET in making their booking is accurate, up-to-date, and correct. A transfer from one Product tour to another may only be made 2 days or more prior to departure of the applicable Product, (and more than 7 days prior to departure for Tour Packages) and such transfer must be approved by YET. If such a request is accepted by YET, YET reserves the right to charge up to the deposit amount of the first booked tour. Any request to transfer received less than 1 day, (3 days for Tour Packages) before departure will not be accepted. In this case the Client must cancel the Product booking in accordance with the cancellation terms herein and create a new booking for any other Products. The Client may only transfer a booking to a departure date in the same calendar year and may not transfer a booking to future calendar years. Any changes to the travelling Client’s name on any Product booking are subject to YET’ approval and applicable Administrative Fees may apply, which will be payable by the Client.
Where the Client is prevented through reasons completed beyond such Client’s control from proceeding with a Product tour as booked the Client may, if possible, transfer his/her Product booking to a person who satisfies all the conditions applicable to the Product tour, provided that the Client gives notice to YET of Client’s intention to transfer no less than 7 days before the date when departure is due to take place. Where such a transfer is made, the transferring Client and the transferee Client shall be jointly and severally liable to YET for payment of the price of the Product (or, if part of the price has been paid, for payment of the balance) and for any additional costs arising from such transfer.
(c) Other Changes: Any changes to a file will depend on availability and will be on a request basis and subject to YET’ approval. Any extra costs incurred for making the change will be charged to the Client along with an Administrative Fee. No changes are permitted to any booking within 10 days of departure of the first Product to depart under the applicable booking.
Many of the flights and flight-inclusive holidays sold by YET are financially protected.
This section is not applicable wherever Air Products are not available for sale by YET. Product tour prices do not include international air fare or any other flights unless expressly mentioned in the inclusions.
(a) Quotes: All quotes are in Amrican dollars, unless otherwise stated. YET will quote the best price available at the time of quoting for the travel dates requested. Quotes provide an indicative price only, and represent no price commitment by YET.
(b) Options: The Client may hold an option on a flight with YET. This option guarantees the seat at the quoted price for the same business day. After close of business that day (5pm GMT, Saturday to Thursday) if the option is not confirmed, the option is deemed to have expired and is no longer valid.
(c) Price changes: Until tickets are issued, YET reserves the right to change prices in the event of any price increase for any reason including, but not limited to, airfares wrongfully quoted due to system error, the price of fuel and/or currency fluctuations or government taxes or levies, or any other cause whatsoever.
(d) Deposit: Deposit must be received by YET before the option period described in (b), above, expires to guarantee the reservation at quoted price and secure applicable tickets. By making deposit payment, the Client agrees that they accept the air travel arrangements as requested at the total price quoted. Cancellation fees will apply if the Client subsequently decides to cancel after any ticket has been issued.
(e) Changes & cancellations: Unless otherwise stated, airline tickets are 100% non-changeable & non-refundable once tickets have been issued. Changes made prior to ticket issuance may be applied at YET’ sole discretion, and will also be subject to administrative fees, as applicable, to be payable by the Client.
(f) Flight reconfirmation: Client is responsible for confirming flight times, numbers, and details at all times to ensure a timely departure. YET is not responsible for any change to airline schedules or flight numbers after tickets have been issued. Clients may contact appropriate airline or airport information sources in order to obtain relevant up to date flight information.
(g) Airline tickets: Once issued, all airline tickets are non-transferable and valid only for the dates and routings shown. If an airline ticket is lost, the client is responsible for the full cost of a new ticket and any changes that may occur in replacement.
(h) Airline, airport or weather delays: YET is not responsible for any additional expenses or loss that may arise from airline, airport or weather delays. YET will not reimburse for any additional expenses incurred by the Client as a result of such events or delays. YET will not refund any unused portion of air tickets purchased in the event of such delays or due to any reasons beyond its direct control.
14. ACCEPTANCE OF RISK
THE CLIENT ACKNOWLEDGES THAT THE NATURE OF PRODUCT TOURS MAY INVOLVE A SIGNIFICANT AMOUNT OF RISK TO CLIENTS’ HEALTH AND/OR SAFETY. TO THE FULL EXTENT PERMISSIBLE BY LAW THE CLIENT HEREBY ASSUMES ALL SUCH RISK AND DOES HEREBY RELEASE YET FROM ALL CLAIMS AND CAUSES OF ACTION ARISING FROM ANY DAMAGES OR INJURIES OR DEATH RESULTING FROM THESE RISKS INHERENT IN TRAVEL, VISITING FOREIGN DESTINATIONS, AND PARTICIPATING IN ADVENTUROUS ACTIVITIES SUCH AS THOSE INCLUDED IN PRODUCT ITINERARIES.
Accommodation, transportation, activities and excursions, and other components of YET’ Products will be arranged by YET with suppliers local to the region where the Product operates, who may themselves engage the services of local operators and/or sub-contractors. Standards of hygiene, accommodation and transport in where Product tours take place are often lower than comparable standards than what the Client may reasonably expect in their home country or region. YET at all times endeavors to appoint reputable and competent local suppliers and to comply with all applicable laws and regulations concerning health and safety in the regions where Product tours operate. The terms and conditions of all suppliers of Product components will be applicable to the Product component provided by such supplier and are expressly incorporated into these Terms and Conditions. These may limit or exclude liability of the supplier. The liability of YET will not exceed that of any supplier of any Product component. The components that make up each Product tour shall be regarded as having been satisfactorily performed and delivered solely in reference to the regulations and laws concerning health and safety in the applicable jurisdiction where such component is operated.
15. AUTHORITY ON TOUR & CLIENT RESPONSIBILITY
At all times the decision of YET’ Tour Leader or other designated representative will be final on all matters regarding safety and well being of Clients and operational requirements of the Product tour. By travelling with YET, the Client agrees to abide by the authority of the Tour Leader or designated representative. The Client must at all times strictly comply with all applicable laws and regulations of Egypt and regions visited on the applicable Product tour. If the Client is affected by any condition, medical or otherwise, that might affect Client’s ability to travel or participate in travel activities, Client’s enjoyment of the Product tour being booked, the ability to travel or enjoyment of any other Clients on the Product tour, or the treatment to be administered to the Client in any emergency situation, the Client must advise YET at the time of booking with any other documents reasonably requested by YET to ensure the health and safety of all Clients who travel with YET.
Should the Client fail to comply with the above or commit any illegal act when on the tour or, if in the opinion of the Tour Leader (in his/her and/or YET’ sole discretion), the Client’s behavior is causing or is likely to cause danger, distress or material annoyance to others, YET may terminate that Client’s travel arrangements on any Product immediately without any liability on YET’ part and the Client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements, including, without limitation, return travel, accommodations, meals, and/or incidentals.
Clients agree that they are responsible for any costs incurred by YET, YET’ suppliers or YET’ partners, as a result of damage, destruction, theft, or excess cleaning fees related to Client’s accommodation, transport, or other use of facilities while on Tour. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or a YET’ representative as soon as possible upon discovery by the Client.
Client agrees to take all prudent measures in relation to their own safety while on any YET Tour, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, and helmets, and obeying all posted signs and warnings in relation to Client health and safety. YET shall not be liable for any failure on the Client’s part to comply with this paragraph.
16. GUARANTEED DEPARTURES
YET guarantees all scheduled Product tour departures displayed on their website (www.youregypttours.com) shall depart as scheduled (subject to reasonably itinerary changes as contemplated elsewhere in these Terms). Brochures, and other printed materials displaying tour information and departure dates are subject to change, and such dates are excluded from this guarantee. A departure shall become guaranteed once at least one Client has a confirmed booking upon it (secured, at minimum, via valid payment of a Deposit). This guarantee is not applicable in Force Majeure situations, as herein defined.
17. TRAVEL DOCUMENTS
(a) Valid Passport: The Client is entirely responsible for securing and must be in possession at all times while on a Product tour of a valid passport required for entry, departure and travel to each country or region visited or traveled through throughout the itinerary of the applicable Product tour, and for re-entry to the Client’s country of residence or departure (passport must be valid 6 months past the last date of travel with YET), as well as all visas, permits and certificates including vaccination certificates, insurance policies, required for entry into Egypt and participation in all parts of the Product tour itinerary, for themselves and also for ll children travelling with such Client. The Client accepts full responsibility for obtaining all such documents, visas and permits prior to the start of the Product tour, and is solely responsible for any adverse consequences resulting from missing or defective documentation. Client agrees that they are responsible for the full amount of any loss or expense suffered or paid by YET or any of our third party suppliers which are a direct result of the Client’s failure to secure proper travel documentation. Any information or advice given by YET regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client, and YET is not responsible for any errors or omissions in the information provided, or in the information provided to Clients by third parties such as government or travel authorities.
(b) Vaccinations: Clients should consult their National Health Service for information in respect of any recommended vaccinations required. It is the Client’s responsibility to check with their doctor to make sure that they have any recommended vaccinations or medication such as malaria tablets (and its suitability) required for their particular destinations.
(c) Documents: Please note that all travel documents for Products such as vouchers, itineraries and invoices will be sent electronically, via email to the e-mail address provided on booking. YET reserves the right to impose an administration fee on those Clients who wish to receive their travel documents by other means.
(d) Trip Details: The Client acknowledges that due to the changing nature of travel, they are responsible for keeping up to date on the details of their travel, including, but not limited to checking their e-mail at least 72 hours prior to departure to ensure the Client has the most current Trip Details as minor changes may have been made since the tour documents were originally provided by YET.
18. FORCE MAJEURE
YET shall not be liable in any way to the Client for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for YET failure to commence, perform and/ or complete any duty owed to the Client if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of YET; or an event which YET or the supplier of services, even with all due care, could not foresee.
CLIENT ACKNOWLEDGES THAT IS MANDATORY THAT ALL CLIENTS OBTAIN TRAVEL INSURANCE WITH A MINIMUM MEDICAL, EVACUATION, AND REPATRIATION COVERAGE OF US$50,000 covering all applicable dates of any travel with YET and this insurance must cover personal injury and emergency medical expenses. On the first day of each Product tour, a YET Tour Leader or other YET representative will verify that all Clients have such insurance in place and coverage as per the required amounts above. It is strongly recommended and encouraged that Client’s also extend their coverage to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client. YET shall have no liability for loss, theft of or damage to baggage or personal effects of Clients while participating in a Product tour. Clients should not leave personal belongings unattended in any public areas, on board any mode of transportation, or elsewhere, and are responsible at all times for their own effects and belongings. YET cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by YET such as hotels, homestays, vessels, expedition vehicles, or any other mode of transportation. The Client acknowledges that the cost of the tour does not include any insurance coverage for such Client, and that the Client is required to obtain separate coverage at an additional cost to the Product tour price. When obtaining travel insurance the Client must ensure the insurer is aware of the type of travel to be undertaken so that the insurer may properly cover travel on the applicable YET Product.
20. DISCOUNTS AND PROMOTIONS
All discounts and any reduced pricing and/or promotional benefits are applied at YET’ sole discretion. From time-to-time YET may offer reduced pricing on selected Product tours. The reduced pricing applies strictly to new bookings, and bookings that have already been confirmed (which of these purposes shall mean bookings in respect of which payment of at least a deposit has been received by YET) are not entitled to the reduced pricing. The 5% discount offered to Clients by YET in certain instances for completing post trip evaluations cannot be applied to “Independent” designated Product tours, and cannot be combined with other offers or discounts provided by YET.
21. CLAIMS AND COMPLAINTS
Client agrees to bring any complaints regarding a Product to YET as soon as possible in order to provide YET with the opportunity to address such complaint properly. Client agrees to inform the Tour Leader or other designated YET representative at the earliest opportunity, or to the YET local Office Manager at the nearest location to the applicable Product tour, or to YET’ Customer Service department directly. YET assumes no liability for complaints that are not properly brought to the attention of YET with sufficient notice for YET to resolve or attempt to resolve any Client complaints. Any complaint made after the completion of a Product tour must be received in writing by YET via its Agents or directly to head office at ‘email@example.com’ within 30 days of the end of the tour. Client acknowledges and agrees that YET will not accept any liability for claims received after this period.
22. CLIENT RESPONSIBILITY
The Client acknowledges and agrees that YET is not responsible for providing information or guidance to the Client with respect to local customs, weather conditions, specific safety concerns, physical challenges or laws in effect in any locations where Products are operated, and YET strongly encourages that Clients locate or make contact with his/her local embassy or consulate in each destination prior to departure on any YET Product.
23. OPTIONAL EXTRAS
Optional Extras (which for the purposes of this section mean any activity, transportation, meal, or any other product or service not expressly included in the Product description or itinerary, or in the price of the Product) do not form part of the tour or Product. Client agrees that any assistance given by YET’ Tour Leaders or other YET’ representative in arranging, selecting, or booking, any Optional Extras is purely at the request of the Client, and YET makes no warranties regarding such information and expressly disclaims any liability whatsoever arising from any Optional Extras or participation thereon by any Client, or any information provided by any YET representative or Tour Leader regarding any Optional Extras. Accordingly, the Client hereby releases YET from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to Optional Extras.
YET is not responsible for any damages, expenses, losses, or claims which are attributable to the fault of any Client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services that form any part of the Product(s), or a force majeure event (as herein defined).
YET is liable to the Client for any damage caused to Client by the failure to perform or the improper performance of the contract unless the failure or the improper performance is due to or arises from factors attributable to the consumer or to any third party unconnected with the provision of the services contracted for, are unforeseeable or unavoidable; nor shall YET be liable for any failure to perform or improper performance of the contract due to unusual and unforeseeable circumstances beyond the control of YET, the consequences of which could not have been avoided even if all due care had been exercised; or an event which YET, even with all due care, could not foresee or forestall. If any damage arising from the non-performance or improper performance of the services involved in the Product tour, Client agrees that any compensation payable shall be limited in accordance with the applicable International Conventions that govern such services. In the case of damage other than personal injury resulting from the non-performance or improper performance of the services involved in the Product tour, the amount payable to the Client shall be limited to a maximum of the price which the Client paid for the Product, not including insurance premiums and administration charges.
THE CLIENT MUST COMMUNICATE AT THE EARLIEST OPPORTUNITY, IN WRITING, TO YET ANY SUCH FAILURE THAT THE CLIENT ALLEGES HAS OCCURRED. In the event that any loss, death, injury or illness is caused by the negligent acts and/or omissions of YET or of the third-party suppliers of any services.
Hotels, shuttle services or other constituent elements of a Product will be arranged by YET with suppliers local to the regions in which the Product operates, who may themselves engage the services of other local operators and/or sub-contractors. YET will at all times endeavor to appoint reputable and competent local suppliers. The terms and conditions of the suppliers will be applicable and are expressly incorporated into these Terms, and the Client assents to those terms and conditions and the limitations and obligations contained therein. These may limit or exclude liability of the supplier. The liability of YET will not exceed that of any supplier. All suppliers will be selected and assessed by YET in reference to local laws and regulations in Egypt. Neither YET nor any carrier is liable for the acts or omissions of any independent contractors.
In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from these Terms or amended accordingly only to such extent necessary to allow all remaining terms and conditions hereof to survive and continue as binding. If any provision of these Terms is found to be so broad as to be unenforceable, such provision shall be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof shall in no way affect the validity or enforceability of any other provision.
27. CONTRACT PARTIES, SUCCESSORS AND ASSIGNS
These Terms and Conditions shall inure to the benefit of and be binding upon YET and the Client and their respective heirs, legal personal representatives, successors and assigns, as well as anyone named in any booking made by the booking Client on whose behalf the Client is purchasing any Product.
Your booking contract is with YET Ltd. (herein, “YET”), which exists under, and is pursuant to, the laws of Egypt
The Contract and these Terms and Conditions are subject to the laws of Egypt and all Clients submit to the exclusive jurisdiction of the courts located in Cairo, Egypt for the resolution of any dispute under these Terms or concerning a Product.
We are obliged to maintain a high standard of service to you
29. IMAGES AND MARKETING
The Client agrees that while participating in any YET Product tour (including, without limitation, Group/Private Tours, Day Trips, and Tour Packages) images, photos or videos may be taken by other Clients and/or YET representatives or Tour Leaders that may contain or feature the Client in part or in whole. The Client acknowledges that they consent to any such pictures being taken and agree that Client hereby grants a perpetual, royalty-free, worldwide, irrevocable license to YET, its affiliates and assigns, to reproduce for any purpose whatsoever (including marketing and promotions), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation to the Client or compensation payable to such Client.
30. REFUSAL OF SERVICE
YET retains the right to refuse service to any Client at any time, for any lawful reason whatsoever, in its sole discretion.
YET reserves the right to update and/or alter these Terms at anytime, and shall post the amended Terms on the YET Website (www.youregypttours.com). Any such amendment shall take effect 7 days following their posting to the Website. The latest Terms, as amended, may be accessed any time on YET’ website at http://www.youregypttours/terms-conditions/, or will be sent to Client upon their written request to YET. Clients shall be deemed to have accepted any amendments to these Terms on the date that is 7 days after their posting on the YET’ website. YET recommends that all Clients refer to the Terms prior to their travel to familiarize themselves with the most up-to-date version hereof.